Bill payment
Pay a bill or a service for the customer. At the end you get a receipt to share.
What is on the screen
Section titled “What is on the screen”- The provider name at the top.
- The steps at the top, for example Meter, Amount & confirm, Receipt.
- The customer’s account number.
- Available balance.
- The button or .
The steps depend on the provider. For example, you choose a Package type, check a meter, or choose a Bank.
How to pay a bill
Section titled “How to pay a bill”- Tap the provider on the Payments home.
- Type the customer’s account number. Tap .
- Follow the steps on the screen. Choose a package or type the amount.
- Check the details, for example Customer name and Amount to pay.
- Tap .
- Type your PIN.
- Wait for . The receipt opens.
- Tap to send it to the customer. Tap to finish.
If something goes wrong
Section titled “If something goes wrong”| Message | What to do |
|---|---|
| Your balance is too low. Top up the balance first. | |
| Do not pay again. Check History. If it is not there, contact support. | |
| Try again, or use . | |
| Allow the app to save files in your phone settings. Try again. |
Questions
Section titled “Questions”What does "Top-up (amount set by provider)" mean?
The provider sets the amount. You do not choose a package.
How do I send the receipt to the customer?
Tap . Choose Portable document, Image or Plain text. Choose the app to send it with.
The "Pay" button stays grey after an error. Why?
The payment may have gone through. The app blocks a second payment. Check History.
What is "Token (PIN)" on the receipt?
A code from the provider, for example for an electricity meter. Share the receipt with the customer.