Prompt payment
With a prompt payment, the customer gets a payment request on their phone. You use it instead of the QR code.
You get here when you tap on the QR code screen. The amount stays the same.
What is on the screen
Section titled “What is on the screen”- The title Prompt Payment and a back arrow.
- The field Search.
- The providers you can use, and Recent.
How to send a prompt payment
Section titled “How to send a prompt payment”- Ask the customer which mobile money service they use.
- Tap that provider. To search, tap Search and type the name.
- Type the customer’s phone number. Tap .
- Check the details and tap .
- The customer confirms on their phone. Wait for the result.
If something goes wrong
Section titled “If something goes wrong”| Message | What to do |
|---|---|
| Check the internet. Go back and try again. | |
| There are no providers for prompt payments. Use the QR code. | |
| — | Check the spelling. Try another word. |
Questions
Section titled “Questions”How is this different from a QR payment?
With a QR code, the customer scans. With a prompt, the customer gets the request on their phone and confirms there.
What happens to the QR code?
The QR code is cancelled when you tap .
Do I type the amount again?
No. The app keeps the amount from the QR code.
How do I go back?
Tap the back arrow. You go to the Payments home.