Customer account or phone
Type the customer’s phone number or account. Check the name, then tap .
What is on the screen
Section titled “What is on the screen”- The provider name and × at the top.
- Send and Sale, if the provider has both.
- The field Phone number or Account number. Some providers use their own label.
- The customer’s name, when the app finds it.
- Available balance, only for Send.
- The button .
How to fill in the form
Section titled “How to fill in the form”- Choose Send or Sale, if you see both.
- To change the country code, tap it. See Select country.
- Type the number.
- Check the customer’s name.
- Tap .
Next, the app asks for the amount. Some providers ask for a confirmation code first.
If something goes wrong
Section titled “If something goes wrong”| Message | What to do |
|---|---|
| The number is not correct. Check it and type it again. | |
| The app could not find the name. You can still tap . Check the number with the customer. |
Questions
Section titled “Questions”"Send" or "Sale": which one do I choose?
Send: you send money from your balance for the customer. Sale: the customer pays you.
How do I cancel?
Tap ×. The app asks Cancel payment?. Tap , or to stay.
Why is "Next" grey?
The field is empty or the number is not correct.
I tapped a provider and a different screen opened. Why?
Some providers open their own screen instead. Follow the steps on that screen.
Why don't I see my balance?
The balance is shown only for Send.