QR code payment
Show the QR code to the customer. The customer scans it and pays. The app tells you when the money arrives.
What is on the screen
Section titled “What is on the screen”- QR Code — at the top, and the button .
- The QR code with the amount, and the tag + Provider fee.
- On some Android phones: .
- Other payment options: , , , .
- The button .
How to take a QR payment
Section titled “How to take a QR payment”- Show the screen to the customer.
- The customer scans the code with a mobile money app.
- The customer confirms on their phone.
- Wait. The app checks the payment by itself.
- You see Transaction Successful or Transaction Failed.
- Tap or .
Other buttons
Section titled “Other buttons”| Button | What it does |
|---|---|
| Goes to the Payments home. The QR code stays active under N processing. | |
| Sends the payment link with another app, for example a messenger. | |
| Cancels the QR code. Opens Prompt payment with the same amount. | |
| Opens Enter amount for a new QR code. | |
| Cancels the QR code. You record a cash payment instead. | |
| Asks Cancel payment?. Tap to stop the QR code. |
If something goes wrong
Section titled “If something goes wrong”| Message | What to do |
|---|---|
| Check the internet. Tap . | |
| Wait a moment. | |
| Check the internet. Tap . | |
| Your terminal is set up wrong. Contact support. | |
| Tap . Type the amount again. |
Questions
Section titled “Questions”The customer paid, but I still see "Awaiting payment". What do I do?
Wait a little. Do not take the payment again. Check the payment later in History.
If I tap "Home", is the payment lost?
No. Tap N processing on the Payments home to come back to it.
What does "+ Provider fee" mean?
The customer’s provider may add its own fee for the customer.
The customer is not here. Can they still pay?
Yes. Tap and send the link. The customer opens it and pays.