Confirm and pay

Check the details, then tap Confirm. For a Send, the app asks for your PIN.

What is on the screen

• The title Confirmation.
• Customer account: the customer’s name and number.
• Amount to receive, Commission and Amount to pay.
• For Send: Available balance.
• The button Confirm.

How to confirm a payment

1. Check the name, the number and the amount with the customer.
2. Tap Confirm.
3. For a Send, type your PIN.
4. Wait. You see Processing….
5. You see Transaction Successful or Transaction Failed.

If you have no PIN yet, the app shows Set a PIN to continue. Tap Create PIN and choose one. See Transaction PIN.

If something goes wrong

Message	What to do
Wrong PIN. N attempts left	Type the PIN again, carefully.
Too many attempts	Wait the time shown. Then try again. Your money and balance are safe.
Couldn’t check the name	Check the number with the customer before you confirm.
Couldn’t load currency settings. Check the connection and try again.	Check the internet. Tap Retry.
Currency settings for this terminal are incorrect. Contact support.	Contact support.
The amount or currency has changed. Enter the amount again.	Go back and type the amount again.

Questions

Why does the app ask for my PIN?

You send money from your balance. The PIN confirms that it is you. You need it for every Send.

Why are the PIN digits in a different place each time?

The app changes the order each time you open the PIN keypad. This is for your safety.

Why is "Confirm" grey after I tapped it?

The app sends the payment only once. This keeps you from paying twice.

"Processing..." takes a long time. Do I pay again?

No. Do not take the payment again. Check it in History. If it is not there, contact support.

See also

• Enter amount
• Payment result and receipt
• Transaction PIN
• History