Payment result and receipt

After you confirm, the app shows the result of the payment.

For bill payments, you also get a receipt.

What is on the screen

The result panel shows one of these:

• Processing…: the payment is in progress. Wait.
• Transaction Successful: the payment is done.
• Transaction Failed: the payment did not go through.

Buttons: New Payment and Go to Homescreen.

How to finish

1. Wait for Transaction Successful or Transaction Failed.
2. Tap New Payment to make another payment.
3. Or tap Go to Homescreen.

The receipt (bill payments)

After a bill payment, you see a receipt with the buttons Share receipt, Download to device and Done.

1. Tap Share receipt or Download to device.
2. Choose a format: Portable document, Image or Plain text.
3. When you download, you see Receipt saved to your device.
4. Tap Done to go to the Payments home.

Message	What to do
Could not share receipt or Could not save receipt	Try again.
Sharing is not available on this device	Use Download to device instead.
Receipt view is not ready	Wait a moment. Try again.
Storage permission was denied	Allow the app to save files in your phone settings. Try again.

If something goes wrong

Message	What to do
No response from the server yet. The payment may have gone through — do not take it again. …	Do not take the payment again. Check it in History. If it is not there, contact support.
The payment may have gone through — check History before taking it again; …	Check History first. If it is not there, contact support.

Questions

The result did not come. Do I take the payment again?

No. The payment may have gone through. Check History first.

Where do I see this payment later?

In History. Tap the payment to see its details.

Why is there no receipt after my payment?

The receipt with these buttons is shown after bill payments.

See also

• Confirm and pay
• Bill payment
• Pending payments
• History